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Yes, you can change your plan whenever you need from your account settings. Changes are reflected in the next billing cycle, and we automatically prorate any difference.
A conversation is any unique interaction with a customer within a 24-hour window — regardless of how many messages are exchanged. A new conversation begins after 24 hours of inactivity, so an ongoing thread never counts twice.
Absolutely. We use enterprise-grade encryption at rest and in transit, are SOC2 Type II compliant, GDPR compliant, and ISO 27001 certified. Your data never leaves our secured infrastructure.
Yes, we offer up to 30% off all plans for registered non-profit organizations and educational institutions. Contact our sales team with your verification documents to apply.
