Pick a plan to run sales and support across every channel — with AI agents, broadcasts, automation and a unified inbox. Switch plans anytime.
For small teams getting started with omni-channel messaging.
For growing teams scaling AI automation and outreach.
For high-volume operations that need the full platform.
Every plan includes the omni-channel inbox, AI agents and no-code automation — the tiers simply scale your quotas as you grow.
| Platform Features | Growth | Pro | Business |
|---|---|---|---|
| Omnichannel Shared Inbox | Included | Included | Included |
| Contacts in the CRM | 1,000 | 5,000 | 10,000 |
| WhatsApp & SMS Broadcasts / mo | 3,000 | 5,000 | 10,000 |
| AI Credits / mo | 500 | 2,000 | 10,000 |
| Chatbot & Automation Flows | 500 | 1,000 | 50,000 |
| Agent Seats | 4 | 5 | 10 |
| Ad Attribution & Advanced Reports | Not included | Included | Included |
Everything you need to know about running TextCRM — channels, AI, security, and plans.
Yes, you can change your plan whenever you need from your account settings. Changes are reflected in the next billing cycle, and we automatically prorate any difference.
A conversation is any unique interaction with a customer within a 24-hour window — regardless of how many messages are exchanged. A new conversation begins after 24 hours of inactivity, so an ongoing thread never counts twice.
Absolutely. We use enterprise-grade encryption at rest and in transit, are SOC2 Type II compliant, GDPR compliant, and ISO 27001 certified. Your data never leaves our secured infrastructure.
Yes, we offer up to 30% off all plans for registered non-profit organizations and educational institutions. Contact our sales team with your verification documents to apply.
Still have questions? Talk to our team
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