Information We Collect
We may collect the following information:
Account Information
- Name
- Email address
- Phone number
- Business or organization details
Usage Information
- Device information
- Browser type
- IP address
- Login activity
- Feature usage and analytics
Customer & Contact Data
When you use TextCRM to message and manage your contacts, we process the customer data and conversations you store in the platform on your behalf, strictly to provide the service.
Payment Information
Payments are securely processed through third-party payment providers. We do not store full payment card information on our servers.
How We Use Information
We use collected information to:
- Provide and improve TextCRM
- Manage user accounts
- Process subscriptions and payments
- Deliver messages across your connected channels
- Offer customer support
- Improve platform security
- Analyze performance and usage trends
- Send important service updates
Cookies & Tracking
TextCRM may use cookies and similar tracking technologies to improve user experience, remember preferences, and analyze traffic.
You can disable cookies through your browser settings.
Data Sharing
We do not sell personal information.
Information may be shared with trusted third-party providers such as:
- Messaging and communication providers
- Payment processors
- Cloud hosting providers
- Analytics tools
- Customer support platforms
These providers are required to protect your information.
Data Security
We use industry-standard security measures to protect user data against unauthorized access, misuse, or disclosure.
However, no online system can guarantee complete security.
Data Retention
We retain data only as long as necessary to:
- Provide services
- Maintain legal compliance
- Resolve disputes
- Enforce agreements
User Rights
Depending on your location, you may have the right to:
- Access your data
- Correct inaccurate information
- Request deletion
- Withdraw consent
For requests, contact us at hello@textcrm.com.
Third-Party Services
TextCRM may integrate with third-party platforms and APIs. We are not responsible for third-party privacy practices or policies.
Changes to This Policy
We may update this Privacy Policy periodically. Updated versions will be published on this page with the revised date.