Refund Policy for TextCRM
Effective Date:11/12/2024
Payment Terms
Subscription Charges: All subscriptions must be paid in full at the time of purchase. Payments are billed in advance and may recur monthly, annually, or life time based on the chosen plan.
Accepted Payment Methods: We accept payments through credit/debit cards, Stripe,SSLCOMMERZ(Bangladesh) and other supported gateways.
Currency: All transactions are processed in Doller, unless otherwise specified.
Automatic Renewal: Subscriptions renew automatically unless canceled before the renewal date. Users will be notified prior to auto-renewal for annual plans.
Upgrades and Downgrades
Plan Upgrades: Users can upgrade their subscription plan at any time. The cost will be prorated, and the difference will be charged to your account.
Plan Downgrades: Downgrades are applied at the end of the current billing cycle. No refunds are issued for unused features of a higher-tier plan.
Add-ons: Additional services or features purchased during a subscription term are non-refundable.
Refund Eligibility
Billing Errors: If you were incorrectly charged due to a system error or payment gateway issue.
Unused Annual Plans: For annual subscriptions, partial refunds may be considered if the service has been unused for an extended period.
Non-Refundable Payments
The following payments are not eligible for refunds:
Trial Period Charges: Payments made after a free trial ends.
Promotional Offers: Payments made during promotional periods or using discounts.
Third-Party Services: Charges for third-party integrations or services linked to our platform.
Dispute Resolution
For any disputes related to billing or payment:
- Contact our support team at support@textcrm.chat or billing@textcrm.chat with details of the transaction in question.
- Our billing team will investigate the matter and respond within 5-7 business days.
- If required, disputes can be escalated to your payment provider or financial institution.
Refund Request Process
To request a refund:
- Submit a request through our Refund Request Form or direct to our billing email address.
- Include details such as your account ID, payment method, transaction reference, and reason for the request.
- Refunds are typically processed within 10 business days upon approval.
Cancellation Policy
- Cancellation requests must be made at least 24 hours before the next billing date to avoid charges for the upcoming cycle.
- No refunds will be issued for cancellations made mid-cycle.
Security of Payment Information
We use secure payment gateways and encryption protocols to ensure the safety of your payment details. We do not store sensitive payment data on our servers.
Amendments to the Refund and Payment Policy
We may update this Refund Policy to reflect changes in our practices or legal requirements. Users will be notified of significant updates via email or platform notifications.
If you need to claim a refund, click here.
Contact Information
For additional support regarding payments or refunds, please contact us:
- Support: support@textcrm.chat
- Billing: billing@textcrm.chat