WhatsApp Chat

Get closer to your customers with instant WhatsApp messaging.

Key Features

• Real-Time Conversations: Send and receive messages instantly with your customers.
• Centralized Inbox: Manage all WhatsApp chats directly from the TextCRM dashboard.
• Media Sharing: Share images, videos, and documents effortlessly for a seamless communication experience.
• Message Encryption: Ensure privacy and security for all customer interactions.

Highlight:
Engage customers in real-time and build stronger relationships directly on their favorite messaging platform.

Product Catalog

Showcase your products with ease using the WhatsApp catalog feature.

Key Features

• Simplified Product Listings: Share products or services with a single tap via WhatsApp catalogs.
• Engaging Visuals: Highlight images, descriptions, and pricing for better customer understanding.
• Quick Sharing: Deliver catalogs directly to customers during conversations or through campaigns.

Highlight:
Let customers explore your offerings quickly, boosting engagement and conversions.

Inbox Mannagement

Collaborate seamlessly with your team to handle customer queries.

Key Features

• Multi-Agent Support: Assign chats to team members for efficient communication.
• Collaborative Workflow: Tag team members, leave notes, and resolve queries faster.
• Centralized View: Manage all WhatsApp chats from a unified dashboard.
• Analytics & Reporting: Track team performance and customer satisfaction metrics.

Highlight:
Empower your team to deliver world-class support collaboratively.xplore your offerings quickly, boosting engagement and conversions.

Broadcast Messaging

Reach your audience with personalized messages at scale.

Key Features

• Multi-Agent Support: Assign chats to team members for efficient communication.
• Collaborative Workflow: Tag team members, leave notes, and resolve queries faster.
• Centralized View: Manage all WhatsApp chats from a unified dashboard.
• Analytics & Reporting: Track team performance and customer satisfaction metrics.

Highlight:
Empower your team to deliver world-class support collaboratively.xplore your offerings quickly, boosting engagement and conversions.

Keyword & Chatbot Automation

Automate customer interactions with smart chatbots.

Key Features

• Custom Keywords: Trigger automated responses based on customer messages.
• 24/7 Support: Provide round-the-clock assistance with intelligent bots.
• Personalized Conversations: Create human-like interactions for FAQs and inquiries.
• Seamless Integration: Combine chatbot automation with live agent support for a hybrid approach.

Highlight:
Save time and effort while ensuring customers always get the answers they need.

Offline Messaging System

Stay connected even when you’re offline.

Key Features

• Message Queueing: Automatically store incoming messages when you’re offline and respond later.
• Auto-Reply Setup: Inform customers that you’ll get back to them soon with pre-set messages.
• Customer Retention: Ensure customers know their queries matter, even after business hours.

Highlight:
Never lose a lead or customer, even when you’re away.

Agent Managemnet

Effortlessly assign and monitor your team with Agent Management.

Key Features

• Assign chats to specific agents for better query resolution.
• Monitor agent activity and response times.
• Track performance and generate reports to analyze team efficiency.

Highlight:
Empower your team to work collaboratively and ensure no customer query goes unanswered.

Contact Management

Stay organized with advanced contact management tools.

Sub-Features:

Segment Contacts

Create segments to target specific customer groups effectively.

• Dynamic Segmentation: Automatically update customer segments based on custom rules.
• Targeted Outreach: Focus your campaigns on precise audience segments.

Contact Lists

Organize contacts into manageable lists for easy access and marketing campaigns.

• Custom Lists: Create unlimited lists tailored to your marketing needs.
• Simplified Workflow: Access specific contacts faster and enhance your workflow efficiency.

Contact Folders

Declutter your contact database by organizing lists into folders.

• Folder Hierarchy: Group multiple lists into folders for easy navigation.
• Scalability: Perfect for managing thousands of contacts across multiple campaigns.

Additional Features

Google Contacts Sync

Keep your CRM updated with real-time sync from Google Contacts.

• Two-Way Sync: Any updates made in TextCRM or Google Contacts reflect in both platforms.
• Easy Integration: Quickly connect your Google account for seamless management.

Bulk Upload

Add multiple contacts in one go.

• CSV/Excel Support: Upload contacts via bulk import files.
• Data Mapping: Automatically map fields for quick and accurate data entry.