Everything You Need for Professional
Customer Communication
Powerful features. One platform. Complete control over your omni-channel messaging strategy.
Omni-Channel Inbox
Manage all your customer conversations from one unified inbox — WhatsApp, Telegram, Messenger, and Instagram in a single dashboard.
WhatsApp Chat
Get closer to your customers with instant WhatsApp messaging. Send, receive, and manage all chats directly from the TextCRM dashboard.
Telegram Chat
Reach your audience on Telegram with bot-based messaging, rich media support, and automated keyword-based responses at scale.
Messenger Chat
Connect with customers directly through Facebook Messenger. Respond to queries and turn conversations into qualified leads automatically.
Instagram Chat
Turn Instagram DMs into meaningful customer conversations. Respond to story mentions, post comments, and convert followers into customers.
Product Catalog
Showcase your products with ease using WhatsApp catalogs. Share product listings, images, descriptions, and pricing with a single tap.
Inbox Management
Collaborate seamlessly with multi-agent support, collaborative workflows, and centralized views across all messaging channels.
Broadcast Messaging
Reach your audience with personalized messages at scale. Send multi-channel broadcasts with audience segmentation and scheduling.
Keyword & Chatbot Automation
Automate customer interactions with smart chatbots, custom keyword triggers, and seamless handover to live agents when needed.
AI-Powered Automation
Let AI handle repetitive tasks with context-aware auto-replies, smart intent detection, and automated follow-ups based on customer activity.
Offline Messaging System
Stay connected even when you’re offline. Queue incoming messages automatically and set up auto-replies for after-hours customer support.
Agent Management
Effortlessly assign and monitor your team with role-based access, activity monitoring, and detailed performance reports.
Contact Management
Stay organized with dynamic segmentation, custom contact lists, folder hierarchy, and powerful tools for managing thousands of contacts.
Additional Features
Google Contacts Sync, Bulk Upload, Custom Fields, and an embeddable Chat Widget to capture leads directly from your website.
Integrations & Webhook
Connect with WooCommerce, Shopify, Google Forms, Typeform, Google Sheets, and more via automated webhook workflows.
Analytics & Reporting
Make data-driven decisions with real-time campaign analytics, conversation reports, and exportable dashboard insights.
Team Collaboration
Manage your team efficiently with roles, permissions, task assignment, internal notes, and automated working hours setup.
Chatbot Flow Builder
Design automated conversation flows with a visual drag-and-drop builder. Deploy across all channels — no code required.