For group SMS or broadcast campaigns, you can access detailed reports to evaluate the performance and delivery of the messages. Follow these steps:
Steps to View Group SMS / Broadcast SMS Report:
Step 1 : Open Messaging Service:
- Navigate to the Messaging Service menu in the main navigation bar.
Step 2 : Access Group SMS Report:
- From the submenu, click on Group SMS Report.
Step 3 : View Index Table:
The page will display an index table listing all broadcast SMS campaigns. The table includes details such as:
- Campaign title.
- Channel used.
- Number of recipients.
- Status (e.g., Sent, Pending, Failed).
Additional Notes: #
- Logs for Troubleshooting:
- Both single SMS and broadcast reports provide logs to help troubleshoot issues such as failed deliveries or API errors.
- Filter and Search:
- Use the filter and search options to quickly locate specific reports in the index tables.
- Export Option:
- If available, export reports for record-keeping or further analysis.
By following these steps, you can effectively monitor the performance of both single SMS and broadcast campaigns in TextCRM.
