TextCRM Inbox Capabilities

The TextCRM Inbox provides a comprehensive suite of tools to streamline customer interactions.

1. Live Chat Management
   • Start and end live chats efficiently.
2. Messaging
   • Send messages directly to customers.
3. Agent Assignment
   • Assign chats to specific agents for seamless support.
4. Favorites Management
   • Mark contacts as favorites for quick access.
5. Quick Replies
   • Utilize predefined responses for faster communication.
6. Emoji Support
   • Send emojis to personalize messages.
7. Custom Parameters
   • Add personal details or custom parameters to contacts.
8. Search & Filters
   • Easily search and filter through contacts.
9. Notes
   • Add, manage, and organize notes on contacts.
10. File Sharing
    • Share PDFs, images, and videos.
11. Automated Flows
    • Trigger workflows for automation.
12. Template Messages
    • Send pre-designed message templates.
13. Meta Template Messages
    • Send messages using Meta templates.
14. Product Catalog Sharing
    • Share product catalogs with customers.

This feature set ensures effective and efficient customer interaction management within TextCRM.