Steps to Edit a Contact:

Step 1 : Navigate to the Contacts page.

Step 2 : Locate the contact you want to edit and click the Edit icon.

Step 3 : Update the contact’s information in the modal.

Step 4 : Click Confirm to save the changes.

Step 5 : Click Human Icon and assign agent

Steps to Delete a Contact:

1. Navigate to the Contacts page.
2. Locate the contact you wish to delete and click the Delete icon.
3. Confirm the action in the dialog box.

Steps to View a Contact: